Refund policy

Change of mind

If you change your mind, you can return your item within 30 days of receiving it. It must be unused and in its original packaging, with your order number or proof of purchase.

Email us at contact@chebbosburgers.com before sending anything back. We’ll reply with a return authorisation and the address to send it to. Items sent back without a return authorisation can’t be accepted.

For change-of-mind returns, you pay the return postage, and the original shipping charge isn’t refunded.

Faulty, damaged or wrong item

Please check your order when it arrives. If it’s faulty, damaged in transit or not what you ordered, email us at contact@chebbosburgers.com with your order number and a photo. We’ll organise a repair, replacement or refund, and we’ll cover reasonable return postage.

Refunds

Once we’ve received and checked your return, we’ll email you to confirm. Approved refunds go back to your original payment method. Your bank or card provider may take a few business days to process it.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.